Frequently Asked Questions

90jl FAQ – Answers to All Your Questions

From registration and payments to betting, bonuses, and security — every question you have about 90jl, answered in one place. Clear, simple, and straightforward.

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Click any of the categories below to jump straight to the relevant FAQ section.

Account & Registration

Find answers here to everything related to opening an account, logging in, changing your password, and updating your profile.

Deposits & Withdrawals

Everything you need to know about bKash, Nagad, Rocket, and other payment methods, including transaction limits and processing times.

Bonuses & Promotions

Find out how to claim and use welcome bonuses, daily offers, cashback, and VIP rewards.

Betting & Games

FAQs covering Sports Betting, Live Casino, understanding odds, and game rules.

Security & Verification

FAQs covering account security, KYC verification, two-factor authentication, and data privacy.

Support & Contact

Learn how to reach customer support, expected response times, and how to submit a complaint.

Account & Registration

Opening an account at 90jl is completely free and takes just 3 minutes. On the registration page Enter your mobile number or email, set a password, and select your currency (BDT). Once you verify via OTP, your account will be ready. You'll be eligible for the 150% welcome bonus immediately after registration.

No. Under 90jl's policy, each person may only hold one account. Attempting to open multiple accounts from the same IP address or device may result in all accounts being suspended and any accumulated bonuses being forfeited. This rule is strictly enforced to ensure fair gaming.

First, make sure you're entering the correct mobile number or email and password. Check that Caps Lock is turned off. If the problem continues, On the login page Click the "Forgot Password?" link to reset it. If the issue persists, reach out to us via live chat support.

After logging in, go to your account settings. You'll find a "Security" or "Change Password" option there. Enter your current password and set a new strong password. For security, use at least 8 characters, including a number and a special character. Updating your password regularly is a good habit.

For regular gaming and small transactions, you can play without immediate KYC verification. However, identity verification may be required for large withdrawals or when advancing to VIP status. Uploading a photo of your National ID or passport typically completes the verification process within 24 hours.

To close your account, please contact our support team. Make sure to withdraw any remaining balance before the account is closed. If you'd like to take a temporary break for responsible gaming reasons, Responsible Play Find the self-exclusion option on the page.
Deposits & Withdrawals

90jl supports all of Bangladesh's most popular payment methods: bKash, Nagad, Rocket, bank transfer, and cryptocurrency. Mobile banking deposits are credited to your account almost instantly. All payments are secured with 256-bit SSL encryption.

The minimum deposit is just ৳200 (two hundred BDT). The maximum limit varies by payment method and account level. Higher limits apply for VIP members. Always use the correct reference number when depositing, or your credit may be delayed.

Most withdrawal requests are processed within 15 minutes to 24 hours. bKash and Nagad withdrawals are typically faster. Verified accounts receive the quickest processing times. Bank transfers may take 1–3 business days.

Wait a few minutes first — occasional network delays can cause a slight lag. If your balance still hasn't updated, contact us via live chat with your transaction ID and a screenshot. Our support team typically resolves these issues within 10–15 minutes.

90jl generally does not charge any withdrawal fees. However, some payment gateways may apply a small fee of their own. Cryptocurrency withdrawals are subject to blockchain network fees. Any applicable charges will be clearly shown on the withdrawal form before you proceed.
Bonuses & Promotions

Registration upon making your first deposit, a 150% welcome bonus will be automatically credited to your account. For example, deposit ৳1,000 and you'll start with a total of ৳2,500. No bonus code needed — it's applied automatically.

Each bonus comes with specific wagering requirements, typically 20–30x the bonus amount. For example, a ৳500 bonus may require ৳10,000–৳15,000 in bets before you can withdraw. Specific Terms & Conditions Terms & Conditions Check the page for details. Terms for Sports Betting and casino may differ.

Yes, active members can earn a daily login bonus by logging in every day. There are also weekly cashback offers, reload bonuses, and special event bonuses. VIP Members Access exclusive high-value bonuses unavailable to regular members.

Yes! Refer a friend or acquaintance to 90jl and once they make their first deposit, you'll earn a referral bonus. Your referral link can be found in your profile. The bonus amount for each successful referral is listed on the current promotions page.
Betting & Games

90jl offers betting on cricket, football, kabaddi, tennis, badminton, basketball, volleyball, eSports, and 30+ other sports. Sports Events View a full list of ongoing and upcoming matches on the page. All major international tournaments are covered, including IPL, BPL, and the FIFA World Cup.

Live Betting means placing bets in real time while a match is in progress. At 90jl, odds update every moment throughout the match and you can place a bet at any time. Match Odds View all live odds on the page. A stable internet connection ensures the best live betting experience.

The minimum bet for Sports Betting is ৳50. For casino games, the minimum bet can start from ৳1, depending on the game. High Roller This section offers high-limit betting. Maximum bet limits vary depending on the game and your account level.

No. All casino games at 90jl use internationally certified RNG (Random Number Generator) technology, which guarantees completely random outcomes. Live Casino games are run by real dealers, and all games operate to the highest security standards.

Once a bet is confirmed, it generally cannot be cancelled. However, some games offer a "Cash Out" feature, which lets you collect part or all of your winnings before the match ends. If the Cash Out option is available, it will appear on your bet slip.
Security & Verification

90jl uses top-tier security measures. All data is protected with 256-bit SSL encryption, and our servers run firewall and anti-fraud systems around the clock. That said, stay vigilant on your end too — use a strong password and never share your login credentials with anyone.

Go to the "Security" section in your account settings and enable Two-Factor Authentication (2FA). You'll receive an OTP on your mobile each time you log in. With 2FA active, no one can access your account even if they know your password. Enabling 2FA is strongly recommended.

If you suspect unauthorized access to your account, change your password immediately and log out of all devices. Then notify our support team. If you notice any unexpected changes to your balance, don't wait — contact us right away. We'll investigate promptly.

No. Your personal information is never sold or shared with third parties. Only limited data may be used for payment processing and legal compliance purposes. For more details, please see our Privacy Policy Read.
Support & Contact

There are three easy ways to reach 90jl's support team: (1) Click the live chat icon at the bottom right of the website — the fastest option. (2) Email us at support@90jl.im — best for detailed issues. (3) Submit a ticket from your account inbox. Bengali-language support is available across all channels.

Yes, fully in Bengali. The 90jl support team is built with Bangladeshi users in mind. You don't need to communicate in English — just describe your issue in plain Bengali and we'll do our best to resolve it right away.

Live chat typically responds within 2–5 minutes. Email and ticket inquiries are answered within 24 hours. For urgent payment or account issues, use live chat directly. We're committed to providing 24/7 round-the-clock support.

For any complaints, send a detailed message to support@90jl.im. You'll be assigned a complaint number and will receive a resolution or update within 48 hours. We take every complaint seriously and are committed to ensuring a fair outcome.
Quick Links
Direct Contact
  • support@90jl.im
  • Live Chat 24/7
  • Response time: 2–5 minutes

If you can't find your answer here, feel free to ask our support team directly.

Tips for New Users
  • Start with small bets
  • Read the bonus terms and conditions first
  • Keep 2FA Enabled at All Times
  • Set a Budget Before You Play
  • Don't Forget to Earn VIP Points
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Responsible Gaming

For entertainment purposes only. Not for users under 18. If gambling becomes a problem, please seek help.

Learn More
Still Have Questions?

Couldn't find your answer?

If your question isn't listed here, our support team is always available to help.

Live Chat

The fastest way to get help. Average response time is just 2 minutes. Chat with us in Bengali.

Email Support

For detailed issues, email us at support@90jl.im. We'll get back to you within 24 hours.

Support Ticket

Submit a ticket from your account inbox. You'll receive a tracking number.

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